You will be trained to monitor, support, and troubleshoot automation solutions while working closely with experienced engineers on enterprise automation projects.
Key Responsibilities
- Monitor automation workflows and ensure they are running successfully.
- Identify automation failures and report issues promptly.
- Perform basic troubleshooting and escalate complex issues to the development team.
- Monitor logs and validate automation outputs.
- Support deployment and testing of automation solutions.
- Assist in resolving client support tickets within defined timelines.
- Document issues, resolutions, and support procedures.
- Coordinate with developers and project teams to resolve production issues.
- Conduct routine health checks of automation processes.
- Learn and work with RPA, AI, APIs, and workflow automation technologies.
- Maintain accurate records of incidents and support activities.
- Continuously learn new tools and technologies in the automation domain.
Skills Required
- Robust logical thinking and analytical skills.
- Good problem-solving ability.
- Basic understanding of programming concepts.
- Basic knowledge of SQL and databases.
- Understanding of Windows operating systems.
- Familiarity with Microsoft Excel.
- Good written and verbal communication skills.
- Ability to learn quickly and work in a team.
Preferred Skills
Knowledge of any of the following will be an added advantage:
- Python
- SQL
- Power Automate
- Automation Anywhere
Eligibility
- BSc. IT, BSc. CS, MSc. IT, BCA
- 2025 or 2026 pass-outs preferred.
- Internship or academic projects in automation, software development, or data analysis will be an added advantage.
Desired Qualities
- Positive attitude and willingness to learn.
- Strong ownership and accountability.
- Good communication and interpersonal skills.
- Ability to work in a quick-paced environmen
📌 IT Support Specialist (Wagle Estate)
🏢 Idolize Business Solutions
📍 Wagle Estate
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