Position:Housekeeping Desk Attendant/Coordinator

Reporting:Executive Housekeeper

Education:High school diploma or equivalent required; associate or bachelor’s degree in

hospitality management preferred.

Experience:02 to 04 years of relevant experience in reputed hotel/resorts

:
The Desk Attendant in the Housekeeping Department plays a pivotal role in ensuring exceptional guest satisfaction by coordinating and facilitating housekeeping operations. This position requires impeccable organizational skills, attention to detail, and a commitment to maintaining the highest standards of cleanliness and service that align with the established standards of the resort.

DUTIES AND RESPONSIBILITIES:
- Promptly and courteously handle guest requests for housekeeping services, ensuring timely fulfillment.
- Address and resolve guest complaints related to housekeeping services efficiently and effectively.
- Serve as a liaison between guests and housekeeping staff to ensure clear and effective communication.




- Responsible for all calls coming to the Desk and to convey the right message to the right person.
- Assign daily housekeeping tasks to staff based on occupancy levels and guest requests.
- Assist in creating and managing staff schedules to ensure adequate coverage and optimal service levels.
- Updating the Housekeeping data board with information like VIP inhouse, Today's occupancy Percentage, arrivals, departures, to do list, rooms for super cleaning etc.
- Should have a good telephone etiquette.
- Post laundry charges to the respective guest folios in IDS software.
- Changing the room status from Vacant dirty to vacant clean and changing the room status as per requirement.
- Monitor and manage inventory levels of cleaning supplies, linens, and guest amenities. Coordinate with the purchasing department for timely replenishment.
- Maintain accurate records of housekeeping activities, including cleaning schedules, maintenance requests, and guest preferences
- Prepare daily

📌 Housekeeping Desk Attendant (Visakhapatnam)
🏢 Pema Wellness Resort
📍 Visakhapatnam