Noida, Uttar Pradesh

Job Summary

The Automation Engineer (L3) is responsible for designing, developing, and operating network automation workflows using iTential as the core platform. This role integrates automation with ServiceNow for ITSM-driven execution (incidents/changes/requests) and establishes a robust CI/CD and version-control practice using Bitbucket. The engineer partners with network operations and engineering teams to identify high-value use cases, build reusable automation modules, and improve reliability, compliance, and speed of execution across the network estate.

Key Responsibilities

Key Responsibilities - Design and develop automation workflows on iTential for network operations, incident response, and change execution. - Integrate iTential workflows with ServiceNow to enable ticket-driven automation (e.g., automated change creation/updates, approvals routing, execution status updates, closure evidence). - Build and maintain reusable automation components (templates, modules, libraries) to accelerate delivery and improve standardization.



- Establish and operate code versioning, branching, peer-review, and release practices using Bitbucket (pull requests, code reviews, release tagging). - Implement automation quality gates: unit testing, pre/post validation, rollback logic, and audit artifacts for compliance. - Troubleshoot workflow failures and platform issues; provide L3 escalation support and root-cause analysis for automation incidents. - Work with network SMEs to translate operational procedures (runbooks/ROC) into secure, automated workflows and policies. - Develop and maintain dashboards/metrics for automation adoption, success rate, failure trends, and business value outcomes. - Support secure automation practices (least privilege, secrets handling, credential rotation where applicable) and alignment to customer controls. - Mentor L2 engineers/analysts, and contribute to automation playbooks, SOPs, and knowledge base documentation. Tools

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