Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy perks, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
- Primary Responsibilities:
- Automation-First M&O; Operations
- Design and implement automation solutions for recurring M&O; activities, including monitoring, reporting, validations, and reconciliation processes
- Eliminate manual operational dependencies by building scalable, reusable automation frameworks
- Continuously identify opportunities to improve efficiency, accuracy, and SLA adherence through automation
- Intelligent Monitoring & Insights




- Build automated monitoring solutions and dashboards using non-production data patterns, logs, and metadata
- Proactively detect anomalies, trends, and potential risks before they impact production
- Partner with onshore team to enhance observability and improve system health tracking
- Incident Triage, RCA & Resolution
- Perform detailed triage of incidents to establish root cause using logs, lower environment replication, and data analysis
- Own end-to-end resolution lifecycle:
- Root cause identification
- Code-level fixes
- Unit and integration testing
- Deliver shippable, production-ready solutions via onshore deployment model
- Focus on eliminating repeat issues through permanent fixes and preventative controls
- Salesforce Development & Engineering
- Develop and maintain Salesforce PNRM solutions using Apex, LWC, APIs, and configurations
- Support enhancements tied to operational improvements, reliability, and scalability [PNRM SALES...ANGES

📌 Senior Software Engineer (Gurugram)
🏢 Optum
📍 Gurugram