ZEISS in India

ZEISS in India is headquartered in Bengaluru and present in the fields of Industrial Quality Solutions, Research Microscopy Solutions, Medical Technology, Vision Care and Sports & Cine Optics.

ZEISS India has 3 production facilities, R&D; center, Global IT services and about 40 Sales & Service offices in almost all Tier I and Tier II cities in India. With 2200+ employees and continued investments over 25 years in India, ZEISS’ success story in India is continuing at a rapid pace.

Further information at ZEISS India.

Purpose of the Role:

Description of the role:
A Customer Service Representative works with clients who have complaints, orders, or require information about products/services purchased from the organization. They also provide solutions that fit those individualized situations and prioritize the customers' needs at each step of the process.




- Order punching -placing orders which are received on calls / mails or on whats app
- Order follow ups end to end responsibility -Ensuring delivery is timely done by checking

the reports on timely basis & tracking of deliveries through portals.
- Support for marketing & administrative tasks if any.
- Tele calling through CTI portal.
- Aggressive follow ups with all internal stakeholders so that customer can get the

deliveries on time.
- Proactive approach
- Education - Graduation.- Excellent Communication skills
- Experience - 3years minimum in customer care department (serving customers as
- front liner)- Versatile on Sunday/Public holidays & shift workings.

Your ZEISS Recruiting Team:
Itishree Pani

📌 Customer Care Specialist (Pune)
🏢 ZEISS Group
📍 Pune