Polka TOTs is a [add short line about your company - e.g., a kids’ fashion & lifestyle brand / baby products company / kids’ education & activity platform - depending on your actual domain]. We are committed to delivering high-quality products/services and creating delightful customer experiences.
Key Responsibilities:
- Make outbound calls to potential and existing customers to promote Polka TOTs’ products/services.
- Handle inbound inquiries, provide product/service information, and resolve customer queries.
- Maintain and update customer databases with accurate details of calls and follow-ups.
- Convert leads into sales by effectively pitching the offerings.
- Achieve daily/weekly/monthly call and sales targets.
- Follow communication scripts and guidelines to maintain professionalism and brand tone.
- Build and maintain positive relationships with customers to encourage repeat business.
- Coordinate with the sales and marketing team for lead management and feedback.
- Proven experience as a telecaller, telesales representative, or similar role (preferred).
- Excellent communication skills in Hindi and English (knowledge of regional languages is a plus).
- Strong persuasion and negotiation skills.
- Ability to handle rejection and remain motivated.
- Basic computer knowledge (MS Office, CRM tools).
- Customer-oriented mindset with patience and problem-solving ability.
Benefits:
- Attractive salary with performance-based incentives.
- Opportunity to work with a growing brand in the kids’ segment.
- Friendly and supportive work environment.
- Growth and career development opportunities.
Job Types: Full-time, Permanent, Fresher
Pay: ₹8,086.00 - ₹18,706.65 per month
Perks:
- Cell phone reimbursement
- Paid time off
Ability to commute/relocate:
- Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (required)