Assistant Restaurant Manager

Job Summary

This role requires a robust operational leader who can establish structure, accountability, consistency, and best practices across all aspects of restaurant operations while ensuring profitability and exceptional guest satisfaction.

Key ResponsibilitiesOperations Management & Standardization
- Develop, implement, and continuously improve Standard Operating Procedures (SOPs) for all restaurant operations.
- Establish service standards, workflow processes, and operational guidelines to ensure consistency.
- Create systems and processes for front-of-house and back-of-house operations.
- Identify operational inefficiencies and implement corrective measures.
- Ensure smooth coordination between kitchen, service, housekeeping, stores, and management teams.
- Develop operational checklists, opening and closing procedures, and shift management systems.
- Conduct regular audits to ensure compliance with SOPs and service standards.

Team Leadership & Training
- Recruit, train, supervise, and develop restaurant staff.




- Establish performance standards and accountability measures.
- Conduct regular training sessions on service excellence, guest handling, upselling, and SOP compliance.
- Develop training manuals and onboarding processes for new employees.
- Monitor staff performance and implement continuous improvement plans.
- Build a positive and high-performance work culture.

Guest Experience Management
- Ensure exceptional guest satisfaction and service delivery.
- Develop guest service protocols and complaint resolution processes.
- Monitor guest feedback and online reviews and implement improvement strategies.
- Handle escalated guest concerns professionally.
- Ensure all guests receive a consistent and memorable dining experience.

Revenue Growth & Profitability
- Drive restaurant sales and revenue growth.
- Develop and implement upselling and cross-selling strategies.
- Improve average order value and guest spending.
- Monitor

📌 Assistant Restaurant Manager (Mumbai City)
🏢 Whispering Woods
📍 Mumbai City