Customer Care Executive - Live Artemia Deliveries

Position: Customer Care Executive

Company: I & V Bio

Job Summary

Key Responsibilities
- Receive, process, and confirm customer orders for live artemia deliveries.
- Coordinate with the production, packing, and logistics teams to ensure timely dispatch and delivery.
- Provide customers with shipment status, delivery updates, and issue resolution.
- Handle customer complaints professionally and ensure prompt resolution.
- Maintain accurate customer records, order details, and communication logs.
- Follow up with customers to ensure satisfaction and gather feedback.
- Coordinate with the sales team regarding customer requirements and repeat orders.
- Monitor delivery schedules and communicate any delays or changes proactively.
- Prepare daily reports on customer interactions, orders, and delivery status.
- Build and maintain strong customer relationships to support long-term business growth.





Required Qualifications
- Bachelor's degree in any discipline.
- 1-3 years of experience in customer service, customer support, or order management.
- Good communication skills in English and local languages.
- Basic knowledge of Microsoft Office (Excel, Word, Outlook).
- Experience with CRM or order management software is an advantage.

Preferred Skills
- Strong communication and interpersonal skills.
- Excellent problem-solving and customer-handling abilities.
- Ability to multitask and work in a rapid-paced environment.
- Good coordination and time management skills.
- Attention to detail and accuracy in maintaining customer records.
- Willingness to work flexible hours based on delivery schedules.

Pay: ₹13,000.00 - ₹17,000.00 per month

Work Location: In person

📌 Customer Care Executive (Kakinada)
🏢 I & V bio India
📍 Kakinada