– Lobby Executive

Job Title: Lobby Executive

Department: Front Office / Guest Relations

Industry: Hospitality / Fine Dining Restaurants

Location: Mumbai , MIDC

Employment Type: Full-time

Reporting To: Restaurant Manager / Operations Manager

Job Summary

We are looking for a well-groomed, courteous, and customer-focused Lobby Executive to manage the restaurant lobby and ensure a warm and qualified welcome for all guests. The candidate will be responsible for guest greeting, seating coordination, managing waiting guests, and maintaining a smooth flow of guest movement.

Key Responsibilities
Welcome and greet guests warmly upon arrival.
Manage the restaurant entrance and lobby area professionally.
Assist guests with seating and coordinate with the service team regarding table availability.
Manage the waiting list and provide accurate waiting-time information.
Escort guests to their tables and ensure a comfortable seating experience.
Handle guest queries and provide information about the restaurant, menu, facilities, and services.
Coordinate with the Captain, Stewarding, F&B; Service, and Restaurant Manager for smooth guest handling.
Monitor guest arrivals, reservations, and special requests.




Handle guest complaints or concerns professionally and escalate them to the concerned manager when required.
Maintain proper guest flow during peak hours.
Ensure the lobby, entrance, and reception area are clean, organized, and presentable.
Maintain a high standard of personal grooming and qualified etiquette.
Assist with VIP guest handling and special occasions.
Support the restaurant team in maintaining excellent guest satisfaction.

Requirements
Minimum 1–3 years of experience or more in a similar role in a restaurant, hotel, fine-dining, or hospitality environment.
Valuable communication and interpersonal skills.
Pleasant personality with excellent guest-handling skills.
Well-groomed and professional appearance.
Ability to remain calm and polite during busy hours.
Basic knowledge of restaurant operations and table management.
Ability to work in shifts, including weekends and holidays.
Candidates with experience in fine dining / premium restaurants will be preferred.

Key Skills Guest Relations | Communication | Hospitality | Customer Service | Table Coordination | Reservation Handling | Grooming | Problem Solving | Team Coordination | Professional Etiquette

Pay: ₹18,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Lobby Host/hostess Mumbai
🏢 China Gate Restaurants
📍 Mumbai