Job Description - Tour Escort Team Leader

Company: Tour Assistance India (TAI)Location: VaranasiEmployment Type: Full-TimeDepartment: Operations / Tour ManagementReports To: Operations Manager / Travel Manager

Job Summary

Key Responsibilities
- Lead, supervise, and support the tour escort team during domestic and international tours.
- Ensure smooth execution of travel itineraries, sightseeing plans, hotel check-ins, transfers, and group coordination.
- Monitor tour escort performance and provide guidance, training, and feedback.
- Coordinate with hotels, transport providers, local vendors, and guides for seamless operations.
- Handle guest queries, complaints, and on-tour issues professionally and promptly.
- Ensure guest safety, comfort, and satisfaction throughout the journey.
- Maintain tour reports, attendance, guest feedback, and daily updates.
- Coordinate with the operations team for tour planning and issue resolution.
- Ensure adherence to company standards, SOPs, and service quality.
- Support the team in managing emergencies and unexpected travel disruptions.

Qualifications




- Graduate in any discipline; Travel & Tourism, Hospitality, or related field preferred.
- 2-5 years of experience in tourism, travel operations, hospitality, or tour escorting.
- Prior experience in team handling or a supervisory role preferred.

Required Skills:
- Team Leadership
- Tour Coordination
- Guest Handling
- Communication & Interpersonal Skills
- Problem Solving
- Time Management
- Customer Service
- Vendor Coordination
- MS Office & Reporting
- Conflict Resolution

Salary
- CTC: ₹3,00,000 - ₹6,00,000 per annum
- Performance-based incentives and travel allowances as per company policy

Benefits
- Performance Incentives
- Travel Opportunities
- Leadership Training
- Career Growth Opportunities
- PF/ESI & Paid Leave (as applicable)
- Supportive and Growth-Oriented Work Setting

Ability to commute/relocate:
- Pandeypur, Varanasi, Uttar Pradesh: Reliably commute or will

📌 Tour Escort Team Leader (Paharia)
🏢 Tour Assistance India
📍 Paharia