Noida, Uttar Pradesh

Job Summary

Key Responsibilities

Monitoring and Alert Management: Monitor alerts, events, dashboards, and queues in real time. Acknowledge and triage alerts as per severity and impact. Identify recurring issues and escalate appropriately. Incident and Ticket Management: Create, update, and maintain incident and service request tickets. Ensure accurate categorization, prioritization, and documentation. Follow up on escalated tickets and track to closure. Troubleshooting and Escalation: Perform basic troubleshooting using runbooks and SOPs. Escalate unresolved issues to L2/L3 teams within SLA timelines. Communication and Reporting: Provide timely updates to stakeholders and shift leads. Participate in incident bridges and follow incident manager directions. Shift Operations: Ensure proper shift handover with detailed documentation. Maintain operational discipline during shifts.





Skill Requirements

Basic knowledge of Windows/Linux operating systems. Familiarity with ITIL processes such as Incident, Problem, and Change Management. Robust communication and coordination skills. Ability to follow SOPs and work under defined processes.

4. Fundamental Knowledge Of It Infrastructure Components (Servers, Networks, Applications).

5. Good Written And Verbal Communication Skills For Effective Incident Reporting.

Other Requirements

NA
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📌 Senior Engineer (Noida)
🏢 HCLTech
📍 Noida