Key Responsibilities
- Install, configure, and troubleshoot Windows desktop and laptop systems.
- Diagnose and resolve hardware and software issues.
- Configure and troubleshoot printers, scanners, and other peripherals.
- Join systems to Active Directory domain and create user profiles.
- Provide remote and onsite technical support to users.
- Troubleshoot LAN, Wi-Fi, internet connectivity, and IP-related issues.
- Perform data backup and data migration.
- Replace and upgrade RAM, SSD/HDD, SMPS, motherboard, and other desktop/laptop components.
- Install antivirus software and perform system health checks.
- Maintain IT asset inventory and update service reports.
- Escalate complex technical issues to higher-level support teams.
- Ensure timely closure of support tickets while maintaining SLA.

Required Skills:
- Windows 10 & Windows 11 Installation & Troubleshooting
- Desktop & Laptop Hardware Troubleshooting
- Printer Installation & Troubleshooting
- Microsoft Office & Outlook Configuration




- Active Directory (Basic)
- Basic Networking (TCP/IP, DNS, DHCP)
- LAN & Wi-Fi Troubleshooting
- Remote Support Tools
- Data Backup & Migration
- IT Ticketing System Knowledge
- Good Communication Skills
- Customer Handling Skills

Preferred Qualifications
- Diploma/B.E./B.Tech/B.Sc. in Computer Science, IT, Electronics, or related field.
- Basic knowledge of networking and Active Directory.
- Certifications like CompTIA A+, Microsoft, or CCNA will be an added advantage.

Key Competencies
- Solid troubleshooting and analytical skills
- Excellent communication and interpersonal skills
- Ability to work independently and in a team
- Customer-focused attitude
- Time management and multitasking ability
- Willingness to travel for onsite support (if required)

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Desktop Support Engineer (Sonbhadra)
🏢 care infotech
📍 Sonbhadra