We are looking for a Customer Care Representative who will be the first point of contact for our patients. This role is ideal for someone who has previously worked as a Receptionist or Front Desk Executive in a skin, aesthetic, dermatology, or cosmetic clinic and understands the importance of delivering an exceptional patient experience.

Key Responsibilities
- Handle all incoming calls professionally and courteously.
- Book, reschedule, and manage patient appointments across doctors and therapists.
- Understand the consultation journey for skin and aesthetic treatments and guide patients appropriately.
- Provide accurate information regarding consultations, treatment categories, clinic timings, and appointment availability.
- Ensure correct appointment allocation based on the patient's concern and treatment requirement.
- Coordinate between patients, doctors, therapists, and clinic teams for smooth appointment management.
- Follow up with missed calls and patient enquiries in a timely manner.
- Maintain high standards of customer service and patient satisfaction.




- Manage appointment confirmations and assist in reducing no-shows and cancellations.
- Handle patient queries with empathy, professionalism, and confidentiality.
- Maintain accurate records of appointments and patient interactions using clinic software.
- Coordinate with clinic teams for schedule changes and doctor availability.
- Escalate patient concerns or grievances to the appropriate team members whenever required.
- Minimum 1-3 years of experience working as a Receptionist, Front Desk Executive, or Customer Care Executive in a Skin, Aesthetic, Dermatology, Cosmetic, or Wellness Clinic.
- Strong understanding of consultation appointments, treatment protocols, and clinic operations.
- Excellent verbal communication skills in English, Hindi, and Marathi (preferred).
- Ability to handle multiple calls and appointment schedules efficiently.
- Pleasant personality with a patient-centric approach.
- Robust

📌 Senior Customer Service Representative (Greater Kailash)
🏢 Zolie Skin Clinic
📍 Greater Kailash