Manual Tester & Technical Support Executive

Job Details

Details

Information

Shift Timing

3:30 AM to 12:30 PM IST (Australian Support Shift)

Training Period Timing (for 1st 15days)

7:00 AM to 4:00 PM

Work Mode

Fully Work From Office

Location

Gurugram Sector 48

Travel Allowance

Morning commute allowance will be provided during early morning shifts

Experience Required

0.5 to 1 year preferred

Freshers

Roles & Responsibilities
- Understand customer issues through real-time chat support.
- Respond to customer queries professionally and clearly.
- Provide troubleshooting steps and proper resolutions.
- Investigate and debug customer-reported issues.
- Reproduce bugs and identify possible root causes.
- Coordinate with the development team for unresolved issues.
- Perform manual testing of new and existing features.
- Test workflows, validations, UI/UX behavior, and edge cases.
- Verify bug fixes before release.
- Create use cases and testing scenarios for new features.
- Help improve internal documentation and support articles.

Required Skills:




- Positive communication skills in English.
- Strong logical and analytical thinking.
- Ability to identify bugs and explain issues clearly.
- Attention to detail.
- Basic knowledge of browser developer tools is a plus.
- Experience with CRM systems or SaaS products is preferred.

Preferred Qualifications
- Experience in manual software testing.
- Experience in customer support/chat support.
- Familiarity with bug tracking tools like Jira, ClickUp, Trello, etc.
- Understanding of test cases and QA processes.

Key Qualities We Are Looking For
- Problem-solving mindset
- Patience while handling customers
- Quick learner
- Organized and responsible
- Strong observation skills

Bonus Skills
- Knowledge of automation testing tools
- Basic SQL or database understanding
- Familiarity with APIs and webhook testing
- Experience with CRM or SaaS products

Pay: ₹25,000.00 - ₹30,000.00 per month

Application Question(s):
- fresher

📌 Manual Tester (Gurugram)
🏢 Inspity It Solutions
📍 Gurugram