Role Purpose Oversee day-to-day service delivery for one or more lines of business, ensuring operational execution, capacity alignment, customer experience, compliance, and performance outcomes are managed through supplier leadership.

Key Responsibilities • Manage delivery operations across supported lines of business and ensure resources are equipped and trained to handle customer sales contacts.
Ensure capacity is aligned to forecast and operational requirements.
Drive continuous improvement in sales and support processes.
Maintain privacy, security, and compliance obligations throughout service delivery.
Partners with supervisors, trainers, quality/sales coaches, and client stakeholders to manage performance and governance.

Required Skills /

Experience • Experience managing sales, support, or contact center operations, preferably in outsourced or IT settings. • Robust performance management, governance, stakeholder management, and issue resolution skills.



• Ability to manage service levels, quality, customer experience, sales KPIs, staffing, and operational readiness. • High English proficiency and solid communication skills.

Preferred / Additional

Requirements • Experience managing multi-LOB or multilingual delivery operations. • Familiarity with Microsoft products, sales motions, CRM/sales tools, and compliance expectations.

Indicative Success

Measures • Service level, customer satisfaction, DSAT, sales conversion, revenue, staffing adherence, training readiness, quality outcomes, and compliance performance.

Notes / Assumptions Detailed Operations Manager profile was not provided in the source. This JD is drafted from the overall business requiRole & responsibilities

Preferred candidate profile

📌 Operations Manager Hyderabad
🏢 Pi Square Technologies
📍 Hyderabad