Job Role: Customer Support Executive

Key Responsibilities
Handle customer queries through chat and email promptly and professionally.
Research, locate, and provide accurate and relevant information to customers.
Make outbound calls whenever required as part of the semi-voice support process.
Understand customer requirements and identify the most appropriate solutions.
Resolve customer issues by:
Clarifying the problem.
Exploring suitable solutions.
Escalating issues when necessary.
Complete customer requests and transactions accurately and efficiently.
Maintain a customer-focused approach while ensuring quality and timely resolution.
Follow established customer service processes and communication standards.





Required Skills & Competencies
SVAR Score: 50 and above.
Strong written and verbal communication skills in English and Hindi.
Basic computer operation skills.
Proficiency in MS Office.
Good understanding of email and chat etiquette.
Typing Speed: Minimum 36 WPM with 95% accuracy.
Robust analytical and logical reasoning skills.
Positive decision-making and problem-solving abilities.
Customer-oriented approach.
Solid attention to detail.

Education
Graduation: Mandatory.

📌 Customer Care Executive Kothaguda Hyderabad (India)
🏢 JobTrade
📍 India