Job Role
Telecaller – Collections

Job Description
Customer Calling:
Make outbound calls to customers regarding pending payments and overdue accounts.
Inform customers about outstanding amounts, payment due dates, and available payment options.
Communicate professionally and encourage customers to make timely payments.
Handle a high volume of outbound collection calls effectively.

Payment Collection & Recovery
Follow up with customers to ensure timely payment recovery.
Negotiate suitable payment commitments according to company policies.
Record promised payment dates and follow up to ensure commitments are fulfilled.
Work toward achieving daily and monthly collection and recovery targets.

Customer Handling
Handle customer queries related to pending payments and outstanding accounts.
Resolve payment-related concerns professionally.
Understand customer issues and provide appropriate information or solutions.
Escalate difficult or unresolved cases to the concerned team.

Record Maintenance




Maintain accurate records of customer conversations and payment commitments.
Update customer payment status and follow-up details.
Maintain proper collection-related records using computer systems.

Required Skills
Communication Skills:
Good Hindi communication skills.
Basic English communication is preferred.
Good convincing and negotiation skills.
Skilled customer-handling ability.

Technical Skills
Basic computer knowledge.
Ability to maintain customer and collection records.

Professional Skills
Target-oriented approach.
Robust follow-up skills.
Ability to work under pressure.
Positive problem-solving and negotiation abilities.

Education
Job Requirements:
Minimum 12th Pass.
Graduate candidates are preferred.

Key Skills
Telecalling
Customer Handling
Collections / Recovery
Negotiation
Communication Skills
Follow-up
Target Achievement
Basic Computer Knowledge

📌 Tele Calling Collection Noida
🏢 JobTrade
📍 Noida