Role & Responsibilities
Lead ServiceNow projects end-to-end, including initiation, planning, requirements gathering, execution, testing, deployment, and project closure.
Develop and maintain project plans, schedules, milestones, dependencies, resource assignments, and status dashboards using Smartsheet.
Gather business requirements and prepare Business Requirements Documents (BRDs), functional requirements, user stories, process flows, and acceptance criteria.
Manage project scope, schedule, budget, resources, risks, issues, dependencies, and change requests to ensure successful delivery.
Coordinate ServiceNow development across Incident, Problem, Change, Request, Service Catalog, and other ITSM modules.
Work closely with ServiceNow developers on Business Rules, Client Scripts, UI Policies, Script Includes, Flow Designer, ACLs, workflows, and REST API integrations.
Facilitate project kickoff meetings, status meetings, sprint planning, daily stand-ups, backlog refinement, reviews, and retrospectives.
Maintain RAID logs, action-item trackers, project documentation,



meeting minutes, status reports, and executive-level project updates.
Coordinate across business stakeholders, developers, QA teams, infrastructure teams, vendors, and leadership to resolve blockers and maintain delivery timelines.
Manage UAT, defect tracking, release readiness, update sets, deployments, upgrades, production support, and post-implementation activities.
Track project progress and KPIs using Smartsheet, ServiceNow, Jira, and reporting dashboards, escalating risks and schedule deviations when required.
Ensure project deliverables meet business requirements, ServiceNow best practices, quality standards, and agreed acceptance criteria.

Preferred Candidate Profile
Hands-on experience as a Project Manager/Technical Project Manager managing ServiceNow development, implementation, or enhancement projects.
Robust knowledge of project management fundamentals, including sco

📌 Project Manager Hyderabad
🏢 N4 Consulting
📍 Hyderabad