Fynd is a frontier technology company. We started at the intersection of technology and retail because that is where technology was the least available. Over the years, we became one of India’s largest retail technology platforms. But retail was the entry point, not the boundary.

Today, Fynd builds intelligent software that runs business operations. Not tools that help people work faster, but systems that absorb entire functions: manufacturing, marketing, logistics, commerce, quality control. We sit inside our customers’ businesses, harvest deep domain context, and build AI systems that operate autonomously. We are expanding from retail into manufacturing, generative media, physical AI, and healthcare.- Customer Success Teams needs to ensure product adoption, usage and support.
- What will you do at Fynd?
- Develop trust relationships with a portfolio of clients.
- Acquire a thorough understanding of Store’s (Brand’s) needs and requirements.
- Expand the relationships with existing Brands by continuously proposing solutions that meet their objectives.




- Ensure the correct services are delivered and in a timely manner.
- Serve as the link of communication between Brand/Stores and internal teams.
- Resolve any issues and problems faced by Store Teams and deal with complaints to maintain trust.
- Prepare regular reports of progress and forecasts for internal and external Teams.
- Act as the voice of the Stores/Brand internally; as the steward of the ki customer relationship, work cross-functionally with Operations, Product, and Engineering to ensure a consistent and robust customer message is embedded in processes.
- Achieve / exceed target KPIs including : Sales%, Orders %, monthly Application usage, and Non Performing Stores.
- Help customers derive best value from our Application by assisting them with successful Order/Delivery Process.
- Deliver effective training on the product capabilities to Customers and Partners
- Work with Product Delivery Team for implement

📌 Customer Success Commerce India (Mumbai)
🏢 Fynd
📍 Mumbai