Hiring Alert | Senior ServiceNow Consultant (Field Service Operations - FSO)

Location: Remote (India) / Client Location (Mumbai)

Timezone: IST

Experience: 7+ Years

Budget: Upto ₹85,000 / Month

Open Positions: 4

Work Arrangement:
1 Position: Mandatory to work from the client location in Mumbai

3 Positions: Fully Remote

Note: The vendor must provide a laptop as per the project's required configuration.

Job Summary

Key Responsibilities

Functional Responsibilities
- Gather, analyze, and document business requirements related to Field Service Operations.
- Conduct requirement gathering workshops and stakeholder discovery sessions.
- Prepare Functional Requirement Documents (FRDs), Solution Design Documents (SDDs), and user stories.
- Configure and implement ServiceNow FSO modules, including:
- Work Orders
- Work Order Tasks
- Agent Mobile App
- Dispatcher Workspace
- Scheduling & Dispatch
- Assignment Rules
- Service Territories
- Technician Management
- Inventory & Asset Integration
- Support User Acceptance Testing (UAT) and business demonstrations.




- Conduct Show & Tell sessions and provide end-user training.

Technical Responsibilities
- Develop Flow Designer flows and Business Rules.
- Configure Work Order lifecycle management.
- Implement Scheduling Policies and Energetic Scheduling.
- Develop reports and dashboards.
- Integrate ServiceNow FSO with:
- Asset Management
- CMDB
- ITSM
- Support data migration, deployment, and production releases.

Required Skills:
- Strong hands-on experience with the ServiceNow platform.
- Proven expertise in ServiceNow Field Service Operations (FSO).
- Good knowledge of:
- ITSM
- CMDB
- Asset Management
- Mobile Agent
- Flow Designer
- IntegrationHub
- Experience working in Agile/Scrum environments.
- Strong understanding of service delivery and field workforce management processes.

Preferred Certifications
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
- ServiceNow Cer

📌 Senior Servicenow Consultant (Mumbai)
🏢 anjalipvtltd
📍 Mumbai