About GoTymeX
GoTymeX is the product, technology and data analytics hub of GoTyme Group. At GoTymeX, we're reimagining digital banking across emerging markets, across South Africa and Asia.

Our mission is to unlock human potential, and we aim to do so through the development of transformative financial services that empower individuals and small businesses. We believe in the power of digital in building products that our employees and customers love.

About the Service Execution team
The Service Execution pod owns the backbone of customer service delivery across GoTyme's multi-entity banking group, spanning South Africa and parts of Asia. We are responsible for two things that every other product team depends on: the Pega Customer Service platform itself — its health, modernisation, and evolution — and the multi-product workhorse case types that handle the highest-volume service requests across all product lines.

Within the pod, you'll join the Knight Riders — the delivery team that keeps the platform running and the generic case types sharp.



Knight Riders own the Pega platform technical layer (upgrades, Pega Process Fabric, Constellation modernisation, operational reporting, process mining) as well as six core case types that serve every product portfolio: General Service Request, Digital Channel Issues, Product Information, Complaints, Compliments, Suggestions, and Query referrals), Call Me Back, and Regulatory Complaint Investigation. No two sprints look the same — you might be optimising a complaint routing workflow one week and analysing a service platform upgrade compatibility the next.

The team operates across multiple GoTyme entities (in South Africa and Philippines with further expansion to other countries), working closely with operations stakeholders in each country, engineering teams in Vietnam and India, and the broader CSE portfolio of delivery squads.

Why work with GoTymeX
- Innovation-driven workplace: Reinvention of processes, incorporating th

📌 Intermediate Business Analyst Customer Service Execution (Hyderabad)
🏢 GoTymeX
📍 Hyderabad