Job description

Job Title:
NOC Engineer - Service Delivery (L1 - Voice)

Location: Mumbai (Work from Office)
Department: GNOC
Experience: 0-1 Year
Shift: 24×7 Rotational Support

Job Summary

Required Technical Skills

Strong foundation in IT / Telecommunications (Degree/Diploma preferred)

Basic understanding of PBX and Avaya systems (Avaya certification is an added advantage)

Understanding of IP Telephony and VoIP fundamentals

Basic knowledge of networking concepts (TCP/IP, VLAN, Routing basics)

Familiarity with ticketing tools such as ServiceNow (preferred)

Soft Skills

Solid troubleshooting and analytical mindset

Good reasoning and problem-solving abilities

Effective verbal and written communication skills

Client-focused and service-oriented approach





Ability to work in a team and handle pressure in SLA-driven environments

Key Responsibilities

Monitor and manage incidents via ServiceNow, ensuring timely updates and SLA adherence

Perform initial diagnosis, basic call trace analysis, and escalate issues to L2/L3 teams when required

Perform proactive monitoring of trunks, gateways, and voice infrastructure

Coordinate with internal teams and stakeholders for issue resolution

Support scheduled maintenance activities and documentation updates

Ensure adherence to SOPs, compliance standards, and defined service processes

📌 Noc Engineer (Mumbai)
🏢 Black Box
📍 Mumbai