Job Summary

As a Technical Support qualified at Kyndryl, you will provide structured product-oriented support for a Kyndryl client's embedded, real-time, Linux, cloud-edge, and platform software settings. The role provides Level 1 and/or Level 2 support, including case triage, diagnostics, issue reproduction, technical investigation, root-cause support, workaround assistance, case documentation, and escalation support within customer-defined support systems and communication standards.
Responsibilities
Provide Level 1 support by receiving and triaging support cases, collecting diagnostic information, identifying missing data, providing known solutions, communicating next steps, maintaining case status, and attempting issue reproduction.
Provide Level 2 support by performing advanced troubleshooting, problem analysis, technical investigation, root-cause support, workaround development, and deeper issue reproduction across software, platform, and integration layers.
Support complex customer environments, including lab, integration, platform,



and certification-related contexts, where directed by customer processes.
Document solutions, develop knowledge resources, mentor support engineers, and contribute to process improvement and customer success outcomes.
Escalate defects, product issues, security concerns, or certification/compliance questions through approved customer-defined channels.
Operate within role boundaries: do not make architectural decisions, product commitments, certification determinations, compliance assertions, security posture statements, or unauthorized configuration/code changes.
Requirements

You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and career development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive

📌 Sr Lead, Software Engineering Bengaluru
🏢 Kyndryl
📍 Bengaluru