Hello All,

Greetings from
ZettaMine

Role:
Senior ServiceNow CMDB – Job Description

Location:
PAN India

Years of Experience:
8 to 12 years

Notice Period:
Immediate Joiners

Detailed JD

Role Summary

We are looking for a
Senior ServiceNow CMDB/CSDM/Service Mapping Developer with 8–12 years of experience
to design, implement, and improve enterprise Configuration and Service Management capabilities.

The candidate will be responsible for establishing a
trusted, scalable, and relationship-rich CMDB
aligned with CSDM and capable of supporting ITSM, ITOM, ITAM, AIOps, and downstream AI use cases.

This is a hands-on engineering role requiring robust knowledge of
CI modelling, discovery, reconciliation, service mapping, and CMDB data quality
.

Key Responsibilities
Design, configure, and enhance
ServiceNow CMDB
.
Implement and maintain CMDB structures aligned with
Common Service Data Model (CSDM)
.
Design CI class models, attributes, and relationships.
Configure and enhance
ServiceNow Discovery
.
Develop and maintain
Service Mapping




for business and application services.
Create and troubleshoot discovery patterns and identification rules.
Configure and optimize
Identification and Reconciliation Engine (IRE)
rules.
Integrate CMDB data from cloud, infrastructure, monitoring, asset, and external discovery platforms.
Implement
Service Graph Connectors
and API-based CMDB integrations where appropriate.
Design reconciliation strategies across multiple authoritative data sources.
Identify and remediate:
Duplicate CIs
Stale CIs
Orphan CIs
Missing relationships
Incorrect CI classifications
Data ownership issues
Establish and monitor
CMDB Health
metrics covering completeness, correctness, and compliance.
Implement data certification and governance processes.
Model relationships between:
Business Services
Application Services
Business Applications
Infrastructure CIs
Cloud resources
Databases
Network components
Owners/suppor

📌 Servicenow Developer Hyderabad
🏢 Zettamine Labs
📍 Hyderabad