Job Title : IT Support Engineer

Experience : 6 months - 1 year

Location : Thane (Mumbai)

Department : IT / Technical Support

Job Summary:
Key Responsibilities:
- Installation of Software and OS configuration.
- Troubleshoot hardware, software, and network issues.
- Manage and resolve helpdesk tickets within defined SLAs.
- Monitor system performance of Servers.
- Document issues, solutions, and IT procedures.
- Collaborate with internal teams and escalate complex issues when required.

Required Skills & Qualifications:
- Bachelors degree in Computer Science, IT, or related field.
- 6 months - 1 year of experience in IT support or a similar role.
- Robust knowledge of Windows OS (Windows 10/11).
- Basic Linux administration.
- Networking fundamentals (TCP/IP, DNS, DHCP).
- Familiarity with tools like Remote desktop tools.
- Ticketing systems (e.g., ServiceNow, Jira, Zendesk).
- Good problem-solving and analytical skills.
- Excellent communication and interpersonal skills.

Pay: ₹250,000.00 - ₹300,000.00 per year

Experience:
- IT support: 1 year (required)

Shift availability:
- Day Shift (required)
- Night Shift (required)

Work Location: In person

📌 IT Support Engineer (Thane)
🏢 eDAS
📍 Thane