Project Manager:
- Key Responsibilities:
Client Relationship & Service Delivery Management
- Serve as a primary point of contact for assigned client accounts, building trusted, long-term relationships
- Manage and monitor contracted service delivery to ensure all commitments are met
- Achieve and maintain a 95% client retention rate by proactively addressing client needs and concerns

Project & Task Management
- Oversee end-to-end project delivery, ensuring 100% on-time delivery against agreed deadlines
- Track and manage all work against the client's Statement of Work (SOW)
- Professionally manage scope creep by guiding clients through the formal change request process:
- Ensure all assigned Client Success Initiatives are fully implemented with success criteria met and signed off by stakeholders
- Review and update the Weekly Project Summary Report, tracking monthly hours utilized by task and team

Financial & Budget Management
- Manage monthly budget submissions and forecasting through the Clarity portal, including cost plan creation, reconciliation of forecasted vs.



actual units, and submission for approval
- Review and approve team timesheets weekly, handling discrepancies promptly
- Monitor contracted growth metrics monthly and coordinate overage invoicing as needed
- Review monthly EBITA and financial files, updating the Monthly Ops Tracker before the 20th of each month

SLA & Compliance Management
- Achieve 95% or higher monthly SLA/OLA adherence across all assigned accounts
- Prepare, maintain, and update monthly SLA documentation and trackers
- Monitor SLA breaches, obtain remediation plans from responsible teams, and document findings
- Monitor major incidents for assigned clients, coordinating with GMS resources for testing and validation as needed

Contract & Account Management
- Maintain centralized, up-to-date contract documentation for all assigned accounts
- Track contract end dates and proactively coordinate extensions with AVPs and AOEs before expi

📌 Project Manager (Pune)
🏢 Harris Computer Systems
📍 Pune