This role requires an individual who can take ownership, lead teams, improve processes, support revenue functions, and create a seamless experience for customers, mentors, and internal stakeholders.

Key Responsibilities - Business Operations & Process Management
- Lead and manage daily business operations to ensure smooth and productive functioning.
- Develop, implement, and improve operational processes to enhance productivity and scalability.
- Coordinate with different teams including Sales, Training, Marketing, and Support to ensure alignment.
- Track operational performance, identify challenges, and drive timely solutions.
- Maintain operational reports, dashboards, and performance metrics.

Team Leadership & People Management
- Lead, mentor, and manage the operations team to achieve business objectives.
- Allocate tasks, monitor progress, and ensure timely completion of deliverables.
- Conduct regular team reviews and provide guidance, feedback, and support.
- Build a culture of ownership, accountability, collaboration, and continuous improvement.





Sales & Customer Operations
- Support the sales team by ensuring effective lead management, enquiry handling, and customer communication.
- Monitor lead allocation, follow-ups, feedback calls, and customer engagement activities.
- Ensure smooth coordination between sales and operations teams.
- Drive customer satisfaction through timely support and effective communication.

Program & Training Operations
- Oversee execution of online and offline training programs.
- Ensure smooth coordination with mentors, trainers, and learners.
- Manage session schedules, recordings, attendance tracking, learner communication, and operational requirements.
- Ensure high-quality delivery and participant experience.

Digital & Database Management
- Oversee website updates, course page management, mentor profiles, success stories, and digital content.
- Maintain accurate databases and operational records.
- Ensure timely management of

📌 Business Operations Lead (Nashik)
🏢 Udyogwardhini Education Private
📍 Nashik