We are looking for energetic, empathetic, and people-oriented individuals to join our team

of concierge care. In this role, you will own the patient’s journey outside the clinical

workplace and ensure a seamless, warm, and efficient experience from entry to exit. If

you enjoy interacting with people, thrive in high-energy environments, and are comfortable

using technology, we would love to meet you.

Key Responsibilities

Patient Journey Ownership
- Manage and support the entire patient journey
- Ensure adherence to appointment schedules with the goal of zero wait time.
- Engage and assist patients both within and outside the hospital premises
- Ensure the patient has an efficient and seamless experience at the hospital

Coordination & Communication
- Act as the liaison between patients, care counsellors, and vitals nurses.
- Coordinate with multiple internal teams to ensure seamless OPD floor operations.
- Provide real-time updates, support, and guidance to patients and their families.

Operational Excellence




- Work collaboratively with the team to maintain efficiency and service standards.
- Support daily operational tasks to ensure the OPD floor is well-managed, safe, and

service-oriented.

Desired Qualities
- Strong empathy and interpersonal skills
- High energy, positive attitude, and excellent communication
- Ability to speak English, Kannada, and Hindi proficiently. Any other languages over

and above the listed ones are welcome.
- Comfortable using technology and digital tools
- Naturally people-friendly and approachable
- Ability to adapt as the team evolves

Work Expectations
- Minimum 9-hour shifts
- Variable shift timings
- 6-day work week with rotational Sunday working
- Role requires considerable standing (not a desk-based job)
- Probation: 1 month (mandatory)

Preferred Backgrounds
- Hospitality: Hotels, salons, airports, restaurants, cafés
- Healthcare: Hospitals, clinics, skin/derma clinics
- Events & Services: Concierge, guest relations, cus

📌 Community Manager (Koramangala)
🏢 Superhealth Hospital
📍 Koramangala