Job Title: Guest Relationship Executive (GRE)
Department: _Front Office and Client Relations_
Industry: _[Wellness / Healthcare / Aesthetic Clinic]_

Key Responsibilities:
- Greet guests and ensure a welcoming and warm experience from the moment they enter.
- Handle check-in and check-out procedures as per company SOPs.
- Respond promptly to guest inquiries, complaints, and requests in a professional manner to ensure customer satisfaction.
- Manage front desk operations, including maintaining a clean and organized reception area.
- Answer incoming calls and route them efficiently; take accurate messages if required.
- Coordinate and schedule appointments for clients with doctors/consultants/stylists as applicable.
- Maintain guest records and ensure data accuracy in the system.
- Promote company services, membership packages, and products where relevant.
- Ensure guest feedback is captured regularly and shared with management.
- Collaborate with other departments (housekeeping, therapists, doctors, etc.) to ensure smooth guest operations.
- Handle billing, payments,



and other cash or card transactions in coordination with the accounts or operations team.

Eligibility Criteria:
- Experience: _Minimum 1-3 years_ in a front office, customer care, or guest-facing role in _hospitality/wellness/retail/healthcare._
- Education: _Graduate or Diploma_ in Hospitality Management, Communications, or related field.
- Skills Required:
- Excellent communication (English & Hindi) and interpersonal skills
- Polite, qualified, and presentable personality:
- Tech-savvy with basic MS Office and CRM handling:
- Ability to multitask and manage high-pressure situations with a calm demeanor

Preferred Experience From:
- High-end salons, wellness clinics, aesthetic centers, 5-star hotels, hospital front desks, retail counters (luxury brands), spa & wellness chains.

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹22,000.00 per month

Work Location: In person

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