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Hypercare Delivery Lead
- POSITION PURPOSE:
YOUR TASKS AND RESPONSIBILITIES:
- Support the Deployment IT Lead in driving and overseeing the end-to-end Hypercare phase from Hot Cutover through formal Hypercare closure, taking direct ownership of operational execution and day-to-day delivery in line with Hypercare Strategy and regional deployment plans.
- Establish and run the Hypercare governance cadence, including daily drumbeats, weekly status reviews, and escalation paths,



ensuring the Deployment IT Lead is consistently informed and positioned to make accountability-level decisions.
- Own Hypercare incident triage and resolution end-to-end, ensuring prioritization, transparency, and timely escalation of business-critical issues to the Deployment IT Lead and relevant stakeholders.
- Coordinate Major Incidents across Value Streams, ensuring alignment between Project Hypercare teams and IT Operations organizations.
- Work closely with the IT Operations Manager to drive the progressive handover of responsibility from Project Hypercare teams to IT Operations, facilitating shadowing, reverse shadowing, and knowledge transfer activities to ensure IT Operations is fully equipped to assume steady-state responsibility.
- Assess and validate that Hypercare Exit Criteria — technical, operational, and business — are being met, and prepare the formal transition recommendation for approval by the Deployment IT

📌 Hypercare Delivery Lead (Bengaluru)
🏢 Bayer
📍 Bengaluru