Job Description:
Job purpose

banks. Establish the documentation strategy, produce high‑quality developer and operator content, and create a sustainable

docs‑as‑code practice that accelerates onboarding, reduces support burden, and improves change velocity.

Work cross‑functionally with business, engineering and delivery teams in the App Dev workstream

Key responsibilities
- Own the Platform documentation portfolio: architecture overviews, service/component guides, integration patterns,

API/SDK reference, data contracts, runbooks/SOPs, troubleshooting guides, and release notes.
- Establish documentation standards & IA: define templates, taxonomy, versioning, and content lifecycle; implement

style and terminology guides aligned to CLIENT expectations.
- Adopt a docs‑as‑code workflow: source control, PR reviews, automated build & publish (MkDocs/Sphinx/Docusaurus

or other documentation platforms), search, and link integrity checks; integrate with GitHub/Azure DevOps and CI

(e.g., Jenkins).
- Author API/SDK content:



collaborate with developers to produce OpenAPI/Swagger‑driven reference, code snippets,

authentication/authorization flows, rate‑limits, and usage examples.
- Document data flows: capture upstream/downstream dependencies, batch/near‑real‑time ingestion patterns, data

validation/audit trails, and operational guardrails; maintain data dictionaries and lineage notes where applicable.
- Create operator‑grade runbooks: incident playbooks, SLO/SLA documentation, monitoring/alerting handbooks,

change management checklists, and rollback procedures.
- Partner across time zones: run SME interviews, doc clinics, and content reviews with CLIENT stakeholders in Recent

York/London; drive crisp approvals and publication cadences.
- Measure impact: define and track documentation KPIs (adoption, search success, time‑to‑onboard, ticket deflection).

Key competencies
- 8-12 years of technical writing experience, with 5+ years on complex enterprise platforms (preferably

📌 Technical Writer (Gurugram)
🏢 Acuity Knowledge Partners
📍 Gurugram