Location:
Hyderabad, India (Hybrid / Remote)

About the Role

We are seeking an experienced
Salesforce Application Maintenance & Support Lead
to oversee the ongoing support, maintenance, enhancement, and operational stability of client applications on Salesforce platform. This role will be responsible for leading a team of Salesforce support professionals, ensuring adherence to SLAs, driving continuous improvement initiatives, and acting as the primary point of contact for business stakeholders.

The ideal candidate will combine robust Salesforce technical expertise with excellent leadership, stakeholder management, and service delivery skills.

At least 2 years of experience in Application Maintenance is a MUST HAVE.

Key Responsibilities

Application Support & Service Delivery
Lead the day-to-day support and maintenance of Salesforce applications.
Manage incidents, service requests, defects, and enhancement requests in accordance with agreed SLAs.
Ensure timely resolution of production issues and minimise business disruption.




Conduct root cause analysis and implement preventative measures for recurring issues.
Monitor system performance, data quality, integrations, and platform health.

Team Leadership
Lead / contribute to a team of Salesforce Application Maintenance and Support Engineers.
Allocate workload, manage priorities, and ensure effective resource utilisation.
Establish support processes, standards, and best practices.
Conduct regular performance reviews and support career development.

Stakeholder Management
Serve as the primary liaison between business users, IT teams, and external partners.
Collaborate with stakeholders to prioritise enhancements and support activities.
Provide regular reporting on service performance, incidents, risks, and improvement initiatives.
Facilitate governance meetings and operational reviews.

Continuous Improvement
Identify prospects to improve system usability, performance, and automat

📌 Salesforce Ams Lead Hyderabad (India)
🏢 Process360
📍 India