Job Title: 4PL Lead - Integrated Logistics
Location: Ballabgarh

Role Overview
At Maersk, we are transforming into a global integrator of container logistics, connecting and simplifying our customers supply chains. The 4PL Lead plays a critical role in orchestrating end-to-end logistics solutions, ensuring consistent and high-quality service delivery aligned with Maersk s brand promise. This role is responsible for driving customer success, managing commercial pipeline opportunities, and enabling continuous improvement across the supply chain ecosystem.

Key Responsibilities
Customer Experience & Relationship Management
Act as the primary interface for strategic 4PL customers, building solid and trusted partnerships.
Develop deep insights into customers supply chains, business models, and strategic priorities.
Translate customer needs into actionable plans within the Customer Experience and Operations teams.
Drive a proactive, solution-oriented approach to enhance customer satisfaction and retention.

Integrated Service Delivery
Ensure consistent,



high-quality delivery of 4PL services in line with Maersk s global standards and brand promise.
Orchestrate multiple stakeholders (internal teams and external partners) to deliver seamless end-to-end logistics solutions.
Monitor service performance, ensuring SLA adherence and continuous service excellence.

Commercial & Pipeline Management
Contribute to pipeline development and actively manage commercial opportunities within assigned accounts.
Drive revenue growth by ensuring effective quote follow-up, chance conversion, and engagement with internal sales teams.
Deliver against agreed commercial targets, aligned with segmentation strategy and growth priorities.

Operational Leadership & Performance Management
Review team and operational performance regularly, identifying risks, bottlenecks, and areas for improvement.
Provide leadership and direction to ensure high-quality execution and account

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