Work Type: Permanent
Essential capabilities
Strong understanding of Aspect (eWFM / Alwaria)
Excel and Access
Ability to read, interpret and apply insights and recommendations
Ability to communicate complex information in a neutral and professional manner
Other capabilities
Anaplan
Workforce analytics , time management and project management
Qualification Requirements (Min)
Bachelors and College Degree in Business, Commerce/Administration, Management, Statistics, Communications, Finance, Mathematics, Computer Science
Experience
How many years of skilled experience required
8+ years of total experience
what kind of professional experience
Workforce management experience in Banking and Finance would be ideal
Key Accountabilities
WFM Fundamentals understanding - Must have a complete understanding of WFM Fundamentals and hands on experience with Scheduling Capacity Planning
Proven experience working in medium/large WFM environments supporting multiple channels.
Banking GCC experience is preferred with exposure to physical retail workplace like branch banking, lending
Demonstratable experience in the use of Aspect WFM for scheduling, effective capacity planning and scenario creation to support business needs . Anaplan experience would be an added advantage
Stakeholder management - Must be able to manage and work with Stakeholders (on-shore/India based) up to Head-Of level, Partner with other WFM specialist teams as well Change/Projects, LD other WFM Support team
Advanced MS Excel skills and Power BI reporting capability as a minimum skill set, ability to interpret data and provide solutions and ideas relating to WFM strategies and plans
Ability to function in a virtual team workplace, with enterprise thinking to make/propose ideas/solutions as required
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are su
📌 Senior Analyst Workforce Management Gurugram
🏢 National Australia Bank (NAB)
📍 Gurugram
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.