25 Aug
|
ICCS
|
Bengaluru
Contact customers regarding overdue credit card payments.
Follow up through calls and other approved communication channels.
Explain outstanding amounts, due dates, and payment options to customers.
Negotiate and encourage customers to make payments or settle outstanding dues.
Maintain proper records of customer interactions and payment commitments.
Follow up on broken payment promises and delayed payments.
Handle customer queries professionally and provide suitable resolution.
Update collection status and remarks accurately in the system.
Ensure compliance with company policies and recovery regulations.
Maintain skilled and ethical communication with customers.
Meet daily, weekly, and monthly collection targets.
Coordinate with the team leader and management regarding difficult or high-risk cases.
Identify customers who require escalation or further legal/field recovery action.
📌 Recovery Executive Bengaluru
🏢 ICCS
📍 Bengaluru