Role Overview

Key Responsibilities

Provide accurate information about products, policies, and services Escalate complex issues to relevant internal teams when required

Maintain records of customer interactions and follow up when needed Ensure high customer satisfaction and positive experience

Coordinate with logistics and operations teams for issue resolution

Requirements 1+ year of experience in customer support / customer service

Strong verbal and written communication skills Ability to handle customer queries professionally and empathetically

Basic understanding of CRM tools and support platforms Good problem-solving skills and attention to detail

Comfortable working in a fast-paced environment

Why Join Us Opportunity to build and scale a category from the ground up

High visibility and direct business impact Quick-growing, entrepreneurial sports commerce platform

Language Requirement:Proficiency in Hindi, English, and Telugu.

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Customer Support Associate (Hyderabad)
🏢 Asatkalpa
📍 Hyderabad