About the Role:
We are seeking a dynamic, customer-centric Customer Care Executive to join our growing support team. In this role, you will serve as the primary point of contact for our customers, resolving queries, addressing concerns, and ensuring an exceptional service experience.

Key Responsibilities:
- Provide accurate, valid, and complete information using the right tools and systems.
- Identify and assess customers' needs to achieve satisfaction and resolve issues efficiently.
- Maintain clear documentation of customer interactions and escalation logs.
- Meet personal/team performance targets and call handling quotas.

Key Requirements:
- Education: Bachelor's Degree.
- Experience: 0-2 years in customer support, telecalling, or BPO operations (Freshers with strong communication skills are welcome to apply).
- Skills:




- Strong verbal and written communication skills (English & Hindi / Regional Languages).
- Good active listening skills and empathetic approach to problem-solving.
- Basic computer literacy and fast typing speed.
- Ability to multi-task, prioritize, and manage time effectively.

Job Location & Schedule
- Job Location Type: On-Site
- Work Location: Kolkata
- Interview Location: Jamshedpur and Ranchi:
- Shift: Night Shift

Salary & Perks
- Salary Range: ₹18,000 - ₹20,000 per month
- Perks:
- Performance Bonus / Incentives
- Paid Time Off
- Health Insurance / EPF Benefits
- Growth and internal career progression opportunities

Pay: ₹19,000.00 - ₹20,000.00 per month

Benefits:
- Health insurance
- Provident Fund

Work Location: In person

📌 Customer Service Representative (Jamshedpur)
🏢 Global it solutions
📍 Jamshedpur