We're Hiring | IT Service Desk / IT Support Executive (International Voice Process)

Location: Hyderabad
Experience: 1-3 Years
Work Mode: 5 Days Work From Office
Shift: 24x7 Rotational Shifts

Are you passionate about IT support and enjoy solving technical issues while interacting with global users? We're looking for an enthusiastic IT Service Desk / IT Support Executive to join our growing team.

Key Responsibilities:
- Provide Level 1 technical support to international clients through voice support.
- Handle incidents and service requests while ensuring timely resolution.
- Create, update, and manage support tickets using ITSM tools.
- Escalate unresolved issues to the appropriate technical teams.
- Deliver excellent customer service while maintaining SLAs.
- Collaborate with internal teams to ensure smooth issue resolution.

Required Skills:
Excellent verbal and written English communication skills (mandatory)




1-3 years of experience in an IT Service Desk or IT Support role (International Voice preferred)
Good understanding of:
- Microsoft Outlook
- Windows Operating System
- Basic Networking
- Active Directory (Basic)
- Servers (Basic Understanding)
- Remote Desktop Support
- IT Incident Management

Eligibility:
- Experience should be between 1 and 3 years only.
- Comfortable working in a 24x7 rotational shift environment.
- Strong customer handling and problem-solving skills.
- Ability to work effectively in a fast-paced support environment.

Additional Benefits:
Cab facility available for employees working night shifts (between 9:00 PM and 6:00 AM).

Pay: ₹400,000.00 - ₹600,000.00 per year

Advantages:
- Cell phone reimbursement
- Health insurance
- Provident Fund

Work Location: In person

📌 IT Support Executive (Hyderabad)
🏢 Adescare technology
📍 Hyderabad