Role Overview:
As a Kiosk Staff at Basil Health, you will be responsible for ensuring smooth day-to-day
operations of the kiosk, maintaining hygiene standards, preparing food & beverages,
handling POS billing, and delivering excellent customer service.
Key Responsibilites:
1. Outlet Hygiene & Maintenance
- Clean and sanitize the kiosk area (floor, counter, equipment, utensils) regularly.
- Follow food safety and hygiene standards as per Basil SOPs.
- Ensure waste segregtion and proper disposal of garbage.
- Maintain overall cleanliness of work area throughout the day.
2. Food & Beverage Preparation
- Prepare and serve food & beverages as per Basil recipes and proper guidelines.
- Ensure ingredients are fresh, properly stored, and within expiry.
- Handle kitchen equipment safely and responsibly.
- Maintain consistency in quality, taste, and presentation.
3. Customer Service
- Greet and assist customers with menu selection.
- Provide product knowledge (ingredients, nutrition, offers).
- Handle customer queries, complaints, and feedback politely.
- Ensure quick and productive service to minimize waitng time.
4. Sales & POS Handling
- Operate POS machine for billing and payments (cash, card, UPI, wallets).
- Ensure 100% billing for all sales - no unbilled orders.
- Maintain daily sales records and reconcile cash at end of shift.
- Promote upselling and add-on sales.
5. Inventory & Stock Management
- Check daily stock levels and inform Supervisor for replenishment.
- Ensure FIFO (First In First Out) method for stock usage.
- Prevent wastage and report any stock variance immediately.
- Maintain records of inward & outward stock.
6. Compliance & Teamwork
- Follow all company SOPs and compliance policies.
- Assist in kiosk opening & closing actvites.
- Coordinate with fellow staff and supervisor for smooth operations.
- Participate in training programs and skill upgrades.