Overview of 66degrees:
66degrees is an end-to-end AI transformation partner that guides enterprises from complex business challenges to clear, quantifiable outcomes. Our company is the culmination of several successful firms, each a leader in its own right in cloud, artificial intelligence, and data. This convergence of talent and expertise is how we help businesses reach their own "inflection point," where chaotic data becomes a strategic asset, complexity becomes clarity, and AI becomes an engine for growth. Our ultimate vision is to be the catalyst for a future where every business operates as an intelligent enterprise, with autonomous systems unlocking human potential.

At 66degrees, we believe in thriving through challenges and winning together. These values not only guide us in achieving our goals as a company but also for our people. We are dedicated to creating a significant impact for our employees by fostering a culture that sparks innovation and supports qualified and personal growth along the way.

Job Summary:




The IT Service Desk Intern will serve as the first point of contact for IT-related incidents and service requests. The role involves troubleshooting basic hardware, software, and network issues, escalating complex problems to higher-level support teams, and delivering excellent customer service to ensure a seamless end-user experience.

Key Responsibilities:
- Provide first-level technical support to end users for IT-related issues and service requests.
- Manage and maintain IT assets and user access within a secure workspace.
- Log, categorize, prioritize, and track support tickets through the IT ticketing system.
- Escalate unresolved or complex technical issues to the L2 support team with complete documentation and troubleshooting details.
- Maintain accurate documentation of IT procedures, knowledge articles, and issue resolutions.
- Educate users on IT best practices and common troubleshooting techniques.
- Participate in on-call support r

📌 IT Service Desk Intern (Bengaluru)
🏢 66degrees
📍 Bengaluru