JLL supports the Whole You, personally and professionally.
Service Strategy and Planning:
Develop and implement strategies for soft services delivery
Align soft services with organizational culture and employee experience goals
Forecast future service needs and adapt to changing workplace trends
Service Portfolio Management:
Oversee a range of soft services, including but not limited to: Cleaning and janitorial services
Reception and front-of-house services
Mail and courier services
Food services and catering
Grounds maintenance and landscaping
Office support services (e.g., printing, supplies management)
Workspace management and space planning
Concierge and hospitality services
Vendor Management:
Select, negotiate with, and manage soft services vendors and contractors
Develop service level agreements (SLAs) and key performance indicators (KPIs)
Regularly review vendor performance and ensure contract compliance
Quality Assurance:
Implement quality control measures for all soft services
Conduct regular audits and inspections to maintain high service standards
Gather and analyze customer feedback to drive continuous improvement
Budget and Financial Management:
Prepare and manage budgets for soft services
Analyze costs and implement efficiency measures
Provide financial reporting and forecasting for service delivery
Team Leadership and Development:
Manage and lead soft services teams, both in-house and outsourced
Provide training and development opportunities for staff
Foster a customer-centric culture among service providers
Health, Safety, and Compliance:
Ensure all soft services comply with relevant health and safety regulations
Implement and maintain secure working practices for service delivery
Stay informed about and adapt to changing regulatory requirements
Sustainability Initiatives:
Implement environmentally friendly practices in soft services delivery
Promote sustainability awareness among staff and service providers
Seek innovative
📌 Facility Executive- Soft Services (Pune)
🏢 JLL
📍 Pune