Overview:
Today, worldwide more than +11000 employees are working on this permanent challenge at over 90 locations on all continents. Bruker continues to build upon its extensive range of products and solutions, its broad base of installed systems and a robust reputation among its customers. Being one of the world's leading analytical instrumentation companies, Bruker is strongly committed to further fully meet its customers’ needs as well as to continue to develop state-of-the-art technologies and innovative solutions for today's analytical questions.

Bruker India is looking for Manager Field Service, SLS, India to be based in based in Mumbai, India.

Responsibilities:
Roles & Responsibilities:
- Provide and achieve targets and goals to develop and grow the Service Business unit to maximize volume and profitability.
- Lead the assigned service operations team to successfully meeting their objectives, providing growth plan and guidance.
- Aid instrument sales by maintaining and developing effective, working customer relationships via valued service products.




- Observing competitive and market trends.
- Oral and written negiotiations with customers, suppliers, partner companies and internal departments.
- Ensure customer loyalty and satisfaction throughout any interaction with Bruker local operation
- Ensure fulfilment of business plans for service (PnL) as well as for instrument installation for the entire BBIO portfolio in the area of responsibility.
- Lead the assigned service operations team.
- Review performance reports and documentation from customers and field representatives, inspect malfunctioning or damaged product to determine nature and scope of problem.
- Analyze review and inspection findings to determine source of problem, and recommend repair, replacement, or other corrective action.
- Serve as a communication link between the customer and the company to ensure effective service is provided to the customer.
- Monitoring the expense budget (salaries,

📌 Manager, Field Service, Sls, India (Mumbai)
🏢 Bruker
📍 Mumbai