Blanket Hotel & Spa, Munnar is looking for a friendly, professional, and guest-focused Guest Service Associate (GSA) – Front Office to join our Front Office team. The ideal candidate should have excellent communication skills, a pleasant personality, and a passion for delivering exceptional guest experiences.

Key Responsibilities
Welcome and greet guests in a warm and qualified manner.
Handle guest check-in and check-out procedures efficiently.
Assist guests with inquiries, requests, and information about hotel facilities and services.
Handle guest calls, messages, and correspondence professionally.
Coordinate with Housekeeping, F&B;, Engineering, and other departments to ensure smooth guest services.
Handle guest feedback and complaints promptly and professionally.
Maintain accurate guest records and ensure proper documentation.
Assist with room allocation and coordinate room status updates.
Handle cash and card transactions as per hotel procedures.
Promote hotel facilities,



services, and applicable packages to guests.
Maintain high standards of grooming, communication, and guest service.
Follow hotel SOPs, policies, and Front Office standards.

Requirements
Previous experience in Front Office in a hotel or resort is preferred.
Freshers with a passion for hospitality are welcome to apply.
Good verbal and written communication skills.
Pleasant personality and solid interpersonal skills.
Good customer service and problem-solving abilities.
Basic computer knowledge.
Ability to work effectively as part of a team.
Willingness to work versatile shifts, including weekends and holidays.
Well-groomed and professionally presented.

Education
Plus Two / Diploma / Degree in Hotel Management or a related field is preferred.

Work Location: In person

📌 Gsa Front Office Munnar
🏢 BLANKET RESORT
📍 Munnar