A) Customer experience delivery and management:
Handle store walk-ins
Engage with Customers, understand customer requirement & co-create solutions with customers.
Guide customers on product and accessories selection.
Engage with Architects / Interior Designers accompanying / appointed by customers for a sound positioning of the brand as well as business maximisation
2) Visit customer homes –
Project a qualified image of the organisation through skillful and polished conduct.
Understanding the Home design and assessing the furnishing scope
Developing and co-creating suitable solution for furnishing as per customer vision and organisation offering
Finalizing designs with customers through convincing based on complete customer understanding.
3) Knowledge Management
Thoroughly understand the Interio Design Philosophy
Maintain and update knowledge wrt styles, trends, competition, products and
Educate Store team on the Design ‘Body of Knowledge’ in context and scope of Interio Store business.
4) Relationship Management
Play lead role in Networking with architects and interior designers by relationship building at the Store level.
Maintenance of Connect with the contemporary consumer in context of their evolving needs for furnishing homes.
6) Image Management with Customers / Influencers
Educate and position the Interio solutions as modern, innovative and contemporary solutions for evolving Indian spaces.
Ensure smooth and delightful end-to-end customer experience
7) Support to Store Team
Maintain instore the Visual Merchandising as per VM Guidelines
Handhold / involve in handling customer queries for fellow Sales persons
B) Achieve business volumes:
Achieve personal Sales goals
Support the store team in achieving team Sales goals
Maximise business through qualified handling and full basket assortment offering.
Develop business opportunities through the Influencer (A&IDs;) community.
Close orders and achieve desired sales targets.
C) Compliance Management
Work as per defined policies and procedures.
Should be comfortable working on weekends (Sats & Suns)
D) Organizational Imperatives
Adhering to safety protocols, IMS, compliance, and organizational initiatives such as Kaizen, Business Excellence etc.