Industry: Quick Service Restaurant (QSR)
Experience: 2-5 years
Employment Type: Full time
Location: Sukantanagar, Bidhannagar, Sector - IV, Kolkata - 108

Job Summary

Key Responsibilities
- Manage the complete day-to-day operations of the QSR outlet.
- Lead, train, motivate, and manage restaurant staff to maintain high performance and service standards.
- Ensure excellent customer service and guest satisfaction.
- Handle Petpooja POS operations, including order management, billing, KOT, discounts, settlements, reports, and basic troubleshooting.
- Monitor daily sales, cash handling, POS transactions, and end-of-day closing.
- Maintain proper inventory levels and conduct regular stock checks.
- Monitor food costs, wastage, portion control, and operational expenses.
- Ensure compliance with food safety, hygiene, cleanliness, and restaurant SOPs.
- Coordinate with kitchen and front-of-house teams to ensure timely order preparation and service.
- Manage customer complaints and resolve operational issues effectively.




- Track daily sales and operational KPIs and take corrective actions when required.
- Coordinate with suppliers and ensure timely availability of required raw materials and supplies.
- Ensure proper opening and closing procedures are followed.
- Support promotional activities and initiatives to achieve sales targets.
- Maintain staff attendance, shift schedules, grooming, and discipline.
- Prepare and share daily/weekly operational reports with management.

Required Skills & Experience
- 2-5 years of experience in restaurant/QSR operations, preferably as a Restaurant Manager, Outlet Manager, or Assistant Restaurant Manager.
- Hands-on experience with Petpooja POS is mandatory.:
- Strong knowledge of restaurant billing, KOT, inventory, stock management, and daily closing procedures.
- Good understanding of food cost, wastage control, and basic restaurant P&L; concepts.
- Strong team-management and leadership skills.
- Excellent customer-handling and problem-s

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