Servicenow Product Manager: JOB_DESCRIPTION.SHARE.HTML

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JOB_DESCRIPTION.SHARE.HTML
- Gurgaon, India; Hyderabad, India
- Information Technology
- 329844

About the Role:
Grade Level (for internal use):
12
Senior Product Manager — ServiceNow (HRSD, Service Catalog, ITSM, Platform & Integrations)

The Chance:
The Service Enablement team delivers the products and platforms that raise the quality of service delivery across the entire organization. At the heart of this ecosystem sits ServiceNow — powering HR Service Delivery, Service Catalog, IT Service Management, and the platform integrations that connect them into one seamless employee experience.

As a Senior Product Manager for the ServiceNow platform, you'll own the product direction for a mission-critical enterprise ecosystem used across every division. This is a role for someone who wants to advance as an enterprise product leader while shaping how thousands of employees request, receive, and experience services every day — and embedding AI-driven capabilities at the core of that experience.





What's in It for You:
- Own a flagship enterprise platform — drive the vision, strategy, and roadmap for ServiceNow HRSD, Service Catalog, ITSM, and Platform & Integrations end to end.
- Spearhead AI-powered service delivery — bring Now Assist, generative AI, virtual agents, and intelligent workflows into products that ship to a global user base.
- Shape strategy, not just execute it — with the autonomy to define what great service delivery looks like across the organization.
- Grow into enterprise product leadership by mentoring PMs, influencing senior stakeholders, and driving transformative, cross-divisional initiatives.

What You'll Do:
Product Leadership & Strategy:
- Define, own, and communicate the product vision, strategy, and roadmap for ServiceNow HRSD, Service Catalog, ITSM, and Platform & Integrations — aligned to business goals and customer needs.
- Prioritize features, enhancements, and

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