Key Responsibilities
- Monitor live CCTV footage and identify any suspicious or unusual activities.
- Record and maintain incident logs and daily monitoring reports.
- Immediately report security incidents or emergencies to the appropriate personnel.
- Answer incoming customer calls in a professional and courteous manner.
- Provide accurate information and assistance to customers.
- Register customer complaints, service requests, and follow up when required.
- Escalate unresolved issues to the concerned department.
- Maintain confidentiality of surveillance footage and customer information.
- Ensure compliance with company policies and operational procedures.

Qualifications:
- Minimum qualification: B tech or Graduate preferred.
- Basic computer skills and familiarity with Microsoft Office.
- Good verbal and written communication skills.
- Ability to work in rotational shifts if required.




- Prior experience in CCTV monitoring, security operations, or customer service is an advantage but not mandatory.

Skills Required
- Strong observation and attention to detail.
- Excellent communication and interpersonal skills.
- Problem-solving and decision-making ability.
- Professional attitude and integrity.
- Valuable organizational and record-keeping skills.

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:
- Cell phone reimbursement

Ability to commute/relocate:
- Kadavanthara, Kochi, Kerala: Reliably commute or planning to relocate before starting work (preferred)

Language:
- Malayalam (preferred)
- English (preferred)

Work Location: In person

📌 Customer Relationship Executive (Kadavanthra)
🏢 Sysmantech
📍 Kadavanthra