Key Responsibilities
- Handle customer inquiries, complaints, and feedback in a professional and timely manner.
- Resolve customer issues efficiently while ensuring a positive customer experience.
- Maintain accurate records of customer interactions, transactions, and resolutions.
- Coordinate with internal teams to address customer requirements and resolve issues.
- Escalate complex matters to management when necessary.
- Develop and maintain a strong understanding of company products and services.
- Identify trends, recurring issues, and opportunities for process improvement.
- Meet established service standards and performance targets.
Requirements:
- Bachelor’s degree from a recognized university.
- 5-7 years of experience in Customer Support, Customer Service, Client Relations, or a related field.
- Excellent verbal and written communication skills.
- Solid problem-solving and decision-making abilities.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong interpersonal and relationship-building skills.
- High level of attention to detail and organizational skills.
- Ability to work independently and collaboratively within a team.
- Experience handling escalations and complex customer situations.