About the Role
We are looking for a responsible and customer-focused Customer Support Executive to handle customer queries and provide a smooth support experience.
Key Responsibilities
Handle customer queries through calls, WhatsApp, chat and social media.
Resolve customer questions related to products, orders, payments and deliveries.
Follow up on pending orders, returns and exchanges.
Coordinate with the operations and delivery team when required.
Maintain proper records of customer interactions.
Ensure timely and skilled communication with customers.
Requirements
Good communication skills in Hindi and English.
Basic computer knowledge.
Polite, patient and problem-solving attitude.
Ability to handle multiple customer queries efficiently.
Freshers with positive communication skills are welcome to apply.