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- Job Title: SENIOR MLM L2
City: Pune
State/Province: Maharashtra
Posting Start Date: 6/29/26

Job Description:
Role Purpose

The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective leadership and supervision of daily operations and personnel, strategy planning, contract compliance, resource optimization and capability development for an account.

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Do

Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms

Strategy Planning with Senior Stakeholders & Clients

Collaborate with leaders to provide strategic and operational plans associated with the account

Plan the strategy for the coming years by identifying recent geographies for alternate revenue streams





Collaborate with clients and identify countries that need to be mapped to bring revenues for the same product

Part of internal WIPRO leadership planning meeting to discuss revenue numbers for the account

Report to global delivery account head on status of the account

Ensure a deep enough understanding of clientsâ individual experiences to head off potential issues before they become problems

Contract compliance & adherence

Ensure all SLA parameters are met in the account and maintain a green card at all times

Review and drive appropriate actions/ systemic changes on internal and external audit findings to ensure no major non-compliances are cited

Monitor and review the account on various delivery parameters to ensure quality delivery as per budget and timelines

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Delivery governance in the account

Understand customer goals and key performance metrics and ensure exceeding those goals throughou

📌 Senior Mlm (Pune)
🏢 Wipro
📍 Pune